Silken Puerta America Hotel - Madrid

Avenida De America, 41, Madrid, Spain, 28028  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Silken Puerta America Hotel - Madrid

Free Wi-Fi

Free Wi-Fi in rooms

Parking

EUR 22.35 per day

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Cafe

Dining room

Coffee shop

Shuttle

Free airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Indoor heated swimming pool

Editorial review:

With its special location halfway between the city and the airport, the owners of the Silken Puerta America hotel wanted to do something special. And they did. They took 22 architects and let them each design a floor. The result is a hodgepodge of designs that are delightful and welcoming. Even the bar, restaurant, façade, gardens, public lighting and car park had their own architects.

Verified Reviews:

  • Fitness centre on the top floor - Heated pool - Car parking - A bit expensive
  • Breakfast buffet was exceptional - Service was excellent - Free wi-fi - Highly recommend
  • Superb designed rooms - Great bar and restaurant - Small pool and spa area
  • Room was well equipped - Roof bar is a great place - Great views - Staff were friendly
  • A little bit far from the city - Close to the metro - Modern design - Bad service

Overview

Situated near Prado Museum, Monumento a Alfonso XII and Retiro Park, the elegant Silken Puerta America Hotel offers a golf course and a night club. Renovated in 2008, the hotel features French architecture.

Conveniently located in Chamartín district, Silken Puerta America Hotel is surrounded by convention centers, embassies and trade fairs. The venue is 4 km away from the city center.

Guests will find commercial centers, shopping centers and stores within minutes of the hotel.

A 5-minute stroll will take you to Cartagena subway station. The hotel lies within 15 km of Barajas airport.

Rooms

Silken Puerta America Hotel features 315 non-smoking rooms with a spectacular view of the street and such various amenities as a trouser press, high-speed internet, TV, IDD phone and a work desk. They have carpet floor and designer furniture.

Eat & Drink

A breakfast is served in the restaurant. Residents can try dishes of international cuisine at the restaurant. Refreshing drinks are offered in the café bar. Offering a variety of dishes, Oam Thong and El Coto del Casar are just about 100 meters away.

You can start your day with a buffet breakfast, which costs EUR 22 per person per night. 

Services

There are a lift, a hairdresser and a newspaper stand at guests' disposal.

Relax

On-site recreational facilities include massage, steam baths and Turkish bath. Active travelers will appreciate a fitness centre and a gym available on site.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

private parking is possible on site at EUR 22.35 per day.

Year renovated:   2008.  Number of floors:   12.  Number of rooms:   315.

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Facilities

General

  • No smoking on site
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Elevator
  • Currency exchange
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Boating
  • Golf course

Services

  • Paid city shuttle
  • Free airport shuttle
  • Valet parking
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • Restaurant buffet
  • Cafe
  • Poolside snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services

Leisure facilities

  • Indoor heated swimming pool
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Reflex massage

Room view

  • City view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Living room
  • Dining room
  • Sitting area
  • Dressing area
  • Rooftop terrace
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Separate tub and shower
  • Steam shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Room toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Hi-Fi
  • Cable/ Satellite television
  • Paid movies/Video
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  4 pm

Check-out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

How to reach hotel

hotel Silken Puerta America Hotel - Madrid Madrid location
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Hotel Address:

Avenida De America, 41, Madrid, Spain, 28028

Get directions
City Center
  • Madrid
    2.3 mi
Airports
Train Stations
  • Fundación Juan March
    1.4 mi
  • Estacion de Chamartin
    2.3 mi
Underground stations
  • Cartagena
    1000 ft
  • Prosperidad
    2000 ft
  • Bus stop
    8.8 mi
Restaurants
  • Lagrimas Negras (cuisine: Spanish)
    100 ft
  • Oam Thong (cuisine: Thai)
    300 ft
Parks
  • Auditorio Nacional de Musica
    3300 ft
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2008
  • Number of floors:
    12
  • Number of rooms:
    315

Hotel Awards

SpanishHOTEL AWARDSHighly RecommendedMadridSilken Puerta America

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Spain

Use Badge

Rooms and availability

Silken Puerta America photos Room
Deluxe
Bed type: Double bed or 2 Single beds or Queen-size bed
Size: 270 sq. feet
Check Prices
  • Free Wi-Fi
  • Air conditioning
  • Shower
  • — Less information+ More information

Our Deluxe Rooms have ten different stunning design interiors and are located throughout the tower (floors 2-11). They are spacious (25-30 m²) and offer twin or queen beds. All rooms have large windows with panoramic views over the city and are equipped with wireless high speed internet access (Wi-Fi) available at extra charge, plus light and window control panels, flat LCD television sets from LG and a safe deposit box. The floor and bed type (queen or twin) will be assigned at check in time and whenever possible, we will give you the option to choose from a picture catalogue available at the Front Desk. *PLEASE NOTE THAT THE DELUXE RON ARAD AND DELUXE KATHRYN FINDLAY ROOMS, LOCATED ON THE SEVENTH AND EIGHTH FOOR OF THE HOTEL, HAVE A 20 EURO SURCHARGE PER NIGHT ON TOP OF THE RATE DISPLAYED ON THE SCREEN FOR A DELUXE ROOM.

MAX. Nº PEOPLE: 2

Room facilities
    Deluxe Club
    Check Prices
    — Less information+ More information

    Our Deluxe Club rooms have ten different stunning design interiors and are located throughout the tower (floors 2-11). They offer the following additional advantages: 1. Complimentary Oriol Balaguer chocolates on arrival. 2. Complimentary minibar (soft drinks only). 3. Complimentary wireless high speed internet access (Wi-Fi) for the entire stay. 4. Complimentary suit pressing service. 5. Late check-out until 14:00H guaranteed. 6. Complimentary Newspaper. 7. Special turn down service. The Deluxe Club rooms are spacious (25-30 m²) and offer twin or queen beds. All rooms have large windows with panoramic views over the city and are equipped with wireless high speed internet access (Wi-Fi), plus light and window control panels, flat LCD television sets from LG and a safe deposit box. The floor and bed type (queen or twin) will be assigned at check in time and whenever possible, we will give you the option to choose from a picture catalogue available at the Front Desk. * PLEASE NOTE THAT THE SPACE CLUB ROOMS, LOCATED ON THE FIRST FLOOR DESIGNED BY ZAHA HADID, HAVE A 10.8 EURO SURCHAGE PER NIGHT ON TOP OF THE RATE DISPLAYED ON THE SCREEN FOR A REGULAR DELUXE CLUB ROOM.

    MAX. Nº PEOPLE: 2

    Silken Puerta America photos Room
    Space Club by Zaha Hadid
    Bed type: 1 Single bed or Double bed or Twin beds or Twin beds
    Size: 270 sq. feet
    Check Prices
    • Free Wi-Fi
    • Air conditioning
    • Bathtub
    • — Less information+ More information

    Zaha Hadid´s Space Club First-floor is outstanding for its fluidity and the play of bold lines. You will believe you have entered a SciFi but paradoxically accessible world, with everything to hand. Among the rooms’ most unusual features is the sheer width and clean feel of their totally white floor and walls. You will find yourself submerged in a world that is alternatively Baroque or Modernist and Minimalist, due to the winding forms (the first) and the clarity of the white surfaces (the second). Our Space Club Zaha Hadid rooms offer the following additional advantages: 1. MOLTON BROWN toiletries. A selection of new sensory experiences. 2. Complimentary Oriol Balaguer chocolates on arrival. 3. Complimentary minibar (soft drinks only). 4. Complimentary wireless high speed internet access (Wi-Fi) for the entire stay. 5. Complimentary suit pressing service. 6. Late check-out until 14:00H guaranteed. 7. Complimentary Newspaper. 8. Special turn down service. The Space Club Zaha Hadid rooms are spacious (25-30 m²) and have large windows with views. All rooms are equipped with light and window control panels, flat LCD television sets from LG and a safe deposit box. THIS IS A NON SMOKING FLOOR & THERE IS ONLY QUEEN SIZE BED ACCOMMODATION AVAILABLE. There are two colour themes to choose from: black and white.

    MAX. Nº PEOPLE: 2

    Room facilities
      Silken Puerta America photos Room
      Junior Suite
      Bed type: Double bed or Twin beds or Queen-size bed
      Size: 540 sq. feet
      Check Prices
      • Free Wi-Fi
      • Air conditioning
      — Less information+ More information

      Our fantastic Junior Suites have ten different stunning interiors and are located on both corners of the tower (floors 2-11). They are spacious (50 m²) and consist of a bedroom with an adjoining lounge and a bathroom. All Junior Suites have large windows with panoramic views over the city and are equipped with wireless high speed internet access (Wi-Fi), plus light and window control panels, 2 flat LCD television sets from LG and a safe deposit box. In addition, our Junior Suites feature a full set of BVLGARI or LOEWE toiletries plus design award winning SOLAN DE CABRAS natural mineral water and a selection of ORIOL BALAGUER chocolates. The floor and bed type (queen or twin) will be assigned at check in time and whenever possible, we will give you the option to choose from a picture catalogue available at the Front Desk. *PLEASE NOTE THAT JUNIOR SUITES LOCATED ON THE SEVENTH AND EIGHTH FLOOR, DESIGNED BY RON ARAD AND KATHRYN FINDLAY, HAVE A 20 EURO SURCHARGE PER NIGHT, ON TOP OF THE RATE DISPLAYED ON THE SCREEN FOR A JUNIOR SUITE.

      MAX. Nº PEOPLE: 2

      Room facilities
        Silken Puerta America photos Room
        Executive Suite Jean Nouvel
        Bed type: Sleeping arrangements for 3 persons or Queen-size bed or Twin beds
        Size: 650 sq. feet
        Check Prices
        • Free Wi-Fi
        • Air conditioning
        — Less information+ More information

        On the twelfth floor, the French architect Jean Nouvel has designed our ultra-exclusive Executive Suites where two names are of particular importance to the concept of design: the photographers Araki and Fleischer. The Suites are spacious (60 m²) and consist of a hall, a bedroom, a lounge area, a walk-in closet and a bathroom. All Executive Suites have large windows with panoramic views over the city and are equipped with wireless high speed internet access (Wi-Fi), plus light and window control panels, a flat LCD television set from LG and a safe deposit box. They offer the following additional advantages: 1. Complimentary fruit basket on arrival. 2. Complimentary minibar (soft drinks only). 3. Complimentary wireless high speed internet access (Wi-Fi) for the entire stay. 4. Complimentary suit pressing service. 5. Late check-out until 14:00H guaranteed. 6. Complimentary Newspaper. 7. Special turn down service. In addition, our Executive Suites Jean Nouvel feature a full set of LOEWE toiletries plus design award winning SOLAN DE CABRAS natural mineral water and a selection of ORIOL BALAGUER chocolates. All the rooms feature a system of sliding panels with rails on the floor and the ceiling to allow guests to organise the space at will. There are two themes to choose from: black (Fleischer) and white (Araki).

        MAX. Nº PEOPLE: 2

        Room facilities
          Senior Suite Jean Nouvel
          Check Prices
          — Less information+ More information

          On the twelfth floor, the French architect Jean Nouvel has designed our two ultra-exclusive Senior Suites where two names are of particular importance to the concept of design: the photographers Araki and Fleischer. The Suites are very spacious (95 m²) and consist of a hall, a bedroom, a large lounge area, a walk-in closet, a bathroom with bath and two showers and an additional toilet. Both Senior Suites Suites have large windows with boasting panoramic views of Madrid and are equipped with wireless high speed internet access (Wi-Fi), plus light and window control panels, 2 flat LCD television sets from LG and a safe deposit box. They offer the following complimentary advantages: 1. American buffet breakfast. 2. Fruit basket on arrival. 3. Minibar. 4. Wireless high speed internet access (Wi-Fi). 5. Suit pressing service. 6. Late check-out until 14:00H guaranteed. 7. Newspaper. 8. Turn down service. In addition, our Senior Suites Jean Nouvel feature a full set of LOEWE toiletries plus design award winning SOLAN DE CABRAS natural mineral water and a selection of ORIOL BALAGUERchocolates. There are two themes to choose from: black (Fleischer) and white (Araki).

          MAX. Nº PEOPLE: 3

          Presidential Suite Jean Nouvel
          Check Prices
          — Less information+ More information

          The most exquisite and exclusive Suites in the city are ours! The prestigious French architect Jean Nouvel has designed our two Presidential Suites. These ultra-exclusive Suites have two names of particular importance to the concept of design: the photographers Araki and Fleischer. As the original idea is that this floor be devoted to pleasure, the architect has decided to use the walls to display the work of these two photographers, who play with interesting images of the human body and nature. The Suites are incredibly spacious (140 m²) and consist of a hall, a master bedroom, a unique panoramic bedroom, a large lounge area with a separate dining area, two walk-in closets, two bathrooms and an additional toilet. Both Presidential Suites have large windows with panoramic views and a unique guest room boasting views of Madrid, with a floor-to-ceiling glass wall looking onto the street. The Suites are equipped with wireless high speed internet access (Wi-Fi), plus light and window control panels, 2 flat LCD television sets from LG and a safe deposit box. They offer the following complimentary advantages: 1. American buffet breakfast. 2. Fruit basket on arrival. 3. Minibar. 4. Wireless high speed internet access (Wi-Fi). 5. Suit pressing service. 6. Late check-out until 14:00H guaranteed. 7. Newspaper. 8. Turn down service. In addition, our Presidential Suites Jean Nouvel feature a full set of LOEWE toiletries plus design award winning SOLAN DE CABRAS natural mineral water and a selection of ORIOL BALAGUER chocolates. There are two themes to choose from: black (Fleischer) and white (Araki).

          MAX. Nº PEOPLE: 4

          How to reach hotel

          hotel Silken Puerta America Hotel - Madrid Madrid location
          Show big map »

          Hotel Address:

          Avenida De America, 41, Madrid, Spain, 28028

          Get directions
          City Center
          • Madrid
            2.3 mi
          Airports
          Train Stations
          • Fundación Juan March
            1.4 mi
          • Estacion de Chamartin
            2.3 mi
          Underground stations
          • Cartagena
            1000 ft
          • Prosperidad
            2000 ft
          • Bus stop
            8.8 mi
          Restaurants
          • Lagrimas Negras (cuisine: Spanish)
            100 ft
          • Oam Thong (cuisine: Thai)
            300 ft
          Parks
          • Auditorio Nacional de Musica
            3300 ft
          Hotel information
          • Check-in:
            from  4 pm
          • Check-out:
            until  12 pm
          • Year renovated:
            2008
          • Number of floors:
            12
          • Number of rooms:
            315

          Hotel Awards

          SpanishHOTEL AWARDSHighly RecommendedMadridSilken Puerta America

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Spain

          Use Badge

          Silken Puerta America Location

          Legend
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          • Hotels nearby
          • Other hotels
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

          What's nearby

          Tourist attractions

          • O'Donnell - 1.2 mi

          Popular areas

          • Grand Via - 1.1 mi

          Places of interest

          • Plaza de Manuel Becerra - 4300 ft
          • Embajada de Italia - 5000 ft

          Sport related

          • Gorongoro Play Park - 1.1 mi

          Shopping areas

          • ABC Serrano - 1.0 mi

          Historical sites

          • Barrio Salamanca - 2300 ft

          Museums

          • Parque de Berlin - 4000 ft

          Parks

          • Bullring - 3300 ft
          • Parque de Berlin - 4000 ft

          Theaters

          • Auditorio Nacional de Musica - 2700 ft

          Galleries

          • Fundacion La Caixa - 1.2 mi

          Underground stations

          • Cartagena - 700 ft
          • Prosperidad - 1700 ft
          • America Avenue - 2000 ft
          • Parque de las Avenidas - 2000 ft
          • Diego de León - 2300 ft
          • Alfonso XIII - 2700 ft
          • Lista - 4000 ft
          • Ventas - 4000 ft
          • Manuel Becerra - 4300 ft
          • Núñez de Balboa - 4600 ft
          • Avenida de la Paz - 4600 ft
          • Concha Espina - 4600 ft
          • El Carmen - 5000 ft
          • Barrio de la Concepcion - 5000 ft
          • Gregorio Marañón - 1.1 mi
          • Goya - 1.1 mi
          • Rubén Darío - 1.2 mi

          Local attractions

          • Museo Nacional de Ciencias Naturales - 1.1 mi
            Jose Gutierrez Abascal, 2, Madrid
          • Bullfighting Museum - 1.1 mi
            Plaza de Toros de las Ventas, Madrid
          • Iglesia de Nuestra Senora de la Concepcion - 1.2 mi
            Goya 26, Madrid
          • Museum of Public Art - 1.1 mi
            Paseo de la Castellana 40, Madrid
          • Sorolla Museum - 1.2 mi
            37 General Martinez Campos, Madrid

          Near the hotel

          • Museo de la Ciudad - 2800 ft
            CALLE PRINCIPE DE VERGARA, 140 MadridSpain
          • Barrio de Salamanca - 3800 ft
            28006 MadridSpain
          • Museo Lazaro Galdiano - 4800 ft
            Serrano, 122, Madrid
          • Auditorio Nacional de Musica - 3300 ft
            Principe de Vergara 146, Madrid
          • Fundacion Juan March - 4600 ft
            C/Castello 77, Madrid

          Restaurants nearby

          • Lagrimas Negras - 100 ft

            Address: Avenida de America, 41
            Phone: 917445400

            81% likes this, based on 99 reviews
            Cuisine: Spanish
            Price Range: USD 49 - USD 83

          • Mad Restaurant - 100 ft

            Address: Avenida de America, 41
            Phone: +34 911 26 03 33 ‎

            72% likes this, based on 40 reviews
            Cuisine: International
            Price Range: USD 36 - USD 49

          • Restaurante el Molino Viejo - 500 ft

            Address: C/Corazon de Maria 32
            Phone: 915 199 375

            69% likes this, based on 32 reviews
            Price Range: USD 39 - USD 156

          • Oam Thong - 300 ft

            Address: Calle del Corazon de Maria, 7
            Phone: 91 080 18 92

            62% likes this, based on 109 reviews
            Cuisine: Thai
            Price Range: USD 1 - USD 60

          • El Coto del Casar - 500 ft

            Address: Calle Corazon de Maria, 30
            Phone: +34 914168502

            78% likes this, based on 41 reviews

          Hotel information
          • Check-in:
            from  4 pm
          • Check-out:
            until  12 pm
          • Year renovated:
            2008
          • Number of floors:
            12
          • Number of rooms:
            315

          Hotel Awards

          SpanishHOTEL AWARDSHighly RecommendedMadridSilken Puerta America

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Spain

          Use Badge

          Hotels nearby
          Abba Madrid Hotel
          4 stars
          0.3 km
          Cities nearby
          • Alcorcon hotels - 13 km
          • Getafe hotels - 13 km
          • Boadilla del Monte hotels - 15 km
          • Alcobendas hotels - 15 km
          • Majadahonda hotels - 16 km
          • Pozuelo de Alarcon hotels - 10 km
          • Leganes hotels - 11 km
          • San Sebastian de los Reyes hotels - 16 km
          • Fuenlabrada hotels - 17 km
          • San Fernando De Henares hotels - 14 km

          Silken Puerta America Reviews

          Guest reviews are submitted by our customers after their stay at Silken Puerta America

          Average guest rating

          8.0out of 10
          Fabulous
          Based on 822 reviews

          Guest reviews

          • Single
            8.8

            Beautiful design, very attentive service

          • Single
            9.2

            The design is the main thing, the staff is very nice, the restaurant is excellent.

            The gym is small

          • Couple
            9.2

            Coolest hotel I ever have stayed at. Each floor had a different design and at check in we could choose from different rooms (subject to pictures). The room itself was also very special being designed as a circle. Bathroom was very nice with a big shower/bath tub. Nice bar at the top floor. The hotel was not in the middle of the city centre, but not too far away either (5-10 mins taxiride).

            Transparent doors to the toilet not giving much room for privacy.

          • Family with children
            5.0

            We like the staff and the desing in some floor for example 1st floor is the best. The breakfast and the staff of the breakfast were very polite. The bar in the last floor is very famous with nice music. The wi-fi is free..

            First of all we didn't have the choise to choose floor because we have a 5 years old boy.we didn't like the quality of the design in our room which was in 9th floor. We couldn't accomodate our clothes in the closet because the space is only for baby clothes.into the room and in the bathroom you didn't have the feeling that it was cleaned although it was cleaned by the lady. The too minimal design looks very poor in some floors and for sure doesn't worth to be one the most expensive hotels in madrid. We will recoment this hotel only in couples and for business trip.

          • Single
            7.0

            The design styling was very nice, the rooms were generous and quite.

            There isn't anything to do around the hotel. You have to take a taxi or the metro everywhere you go. Or you can drink a cocktail for 20 Euros at the bar in the hotel.

          • Couple
            9.2

            Loved the staff, the style and imagination of the hotel - I stayed on the 8th floor - white rooms - which were out of this world - very cool, romantic and relaxing I- its not in the centre - but 10 mins on tube into the centre - and 10 mins from airport in taxi - so perfect location

          • Family with children
            9.2

            We chose this for a trip to Madrid with our 2 sons in their 20'S. It was perfect, interesting to see how the architects designed their floors. Ours was on floor 8 and everything was white. Fabulous , we loved it. The reception staff were very helpful and breakfasts were superb.

            There was nothing we didn't like, we chose not to eat in the hotel in the evening, because we like to eat in small restaurants. This meant going into Madrid , a 15 min tube journey. The area around the hotel did have restaurants but not the same atmosphere as being in the heart of the city. This suited us fine as the metro is fantastic, I mention it only to inform you if you are planning a trip.

          • Family with children
            8.2

            Beds very comfortable, rooms very large and the city view is very nice.

            The bathroom is very nice and strange but there's no privacy; there's the space for a bigger pool.

          • Family with children
            6.6

            Design was very beautiful

            The shower did not have any door and it's not goods when you are travelling with kids

          • Single
            7.0

            The breakfast variety is good. Design is unique.

            Location is far away from city, my friend got difficulty to get to the hotel for the pick up.

          • Older travelers
            5.8

            Service & staff

            Design oriented so uncomfortablr

          • Family with children
            7.8

            Fantastic Design, Very Friendly and Helpful Staff, Good Restaurants and Bars, Excellent Room Service

            Poor Facility as a Five Star Hotel, Fluctuation of Hot Water in the Bath

          • Couple
            9.2

            The hotel and its rooms were outstanding. So interesting to have a variety of different designs all in one hotel. We spent time exploring other floors as well as our own. It certainly had the wow factor. Excellent restaurant there too, although a little pricey. Would definitely stay there again.

            The location was maybe a little out of the city centre, and quite close to the motorway, although once you entered the hotel foyer, all that was forgotten. The exterior of the hotel was quite bland looking, but the interior was outstanding.

          • Group of friends
            4.6

            The design of the hotel and rooms is striking. The location directly on the a-2 motorway is convenient for getting to the airport.

            Reception staff were brash, poorly trained and showed poor communication skills. They also did not deliver as promised. - we had booked two room types for a stay with friends where the friends were our guests. When booking, we decided to book rooms by different designers (1×Zaha Hadid, 1×Ron Arad) so that we could see the concepts from the two different designers. Based on the colour schemes we found on Booked.net, we felt our guests would enjoy the Ron Arad most. The Ron Arad was a little less expensive than the other, but price was not the deciding factor. The receptionist made a big deal of the room for the guests being cheaper. This was very embarrassing. A good hotel would have dealt with this issue in a discrete manner, making all guests feel equally welcome. - at check-in, the lady said to our guests that she would upgrade them to a deluxe room, implying we had booked a lower category. Our reservation was, however, for a deluxe room. Again this caused embarrassment. - promised us the welcome luxury chocolates specified in our room rate would be brought up to our room immediately. We checked in at approx. 23:30. By 00:45 when we went to sleep, the chocolates had not arrived. While we did find a standard hotel printed card "sorry, we came to your room, but you had the 'do not disturb' sign on the door" the next morning, the time for welcome chocolates was passed. It seems that the hotel does value the need to be quick with time-sensitive activities - "welcome" is for when people arrive, not when they are preparing to check-out and leave the next morning. - did not seem friendly at check-out and did not, for example, hope we had enjoyed our stay or ask us if we had enjoyed it. The whole internet charging approach is unsatisfactory and when I requested that we be provided the services advertised in the booking supported as booked the response was bad.

          • Older travelers
            9.2

            Everything was fine. No complaints at all really, Staff were very friendly, food was good.

            Location is a little off pitch, but the Metro station is only 200 yards away and the service excellent for those on a City break. The location is very noisy right next to the motorway, so the external bar area is not exactly peaceful. Exterior of the building showing its age a bit, but hardly an issue really.

          How to reach hotel

          hotel Silken Puerta America Hotel - Madrid Madrid location
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          Hotel Address:

          Avenida De America, 41, Madrid, Spain, 28028

          Get directions
          City Center
          • Madrid
            2.3 mi
          Airports
          Train Stations
          • Fundación Juan March
            1.4 mi
          • Estacion de Chamartin
            2.3 mi
          Underground stations
          • Cartagena
            1000 ft
          • Prosperidad
            2000 ft
          • Bus stop
            8.8 mi
          Restaurants
          • Lagrimas Negras (cuisine: Spanish)
            100 ft
          • Oam Thong (cuisine: Thai)
            300 ft
          Parks
          • Auditorio Nacional de Musica
            3300 ft
          Hotel information
          • Check-in:
            from  4 pm
          • Check-out:
            until  12 pm
          • Year renovated:
            2008
          • Number of floors:
            12
          • Number of rooms:
            315

          Hotel Awards

          SpanishHOTEL AWARDSHighly RecommendedMadridSilken Puerta America

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Spain

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